Refund and Return Policy

This Refund and Return Policy governs returns, replacements, store credit, and refunds for orders placed on drpep.fit. It is incorporated into the DRS Peptide Terms & Conditions, and where transit is involved it operates alongside the DRS Peptide Shipping Policy.

Once a product leaves DRS Peptide’s custody, DRS Peptide cannot verify how it was transported, stored, opened, handled, or prepared. Returns are limited for that reason to the circumstances described in Section 3.

Nothing in this policy waives any right that applicable consumer law makes non-waivable.

DRS Peptide does not accept returns or provide refunds for:

• Change of mind
• Ordering the wrong product, strength, or quantity
• Dissatisfaction with personal results
• A product not being suitable for your health needs
• Improper storage or handling after delivery
• Unauthorized or unintended use
• Opened, used, altered or tampered-with pens
• Issues caused by third-party needles, equipment or materials
• Subjective claims regarding a product’s perceived “effects”
• Pens not refrigerated promptly after delivery, or temperature concerns reported more than 48 hours after delivery
• Orders shipped to freight forwarders, package-consolidation services, or reshippers
• Requests submitted outside the reporting windows in Section 4

A replacement, store credit, or refund may be considered for:

• A verified fulfillment error, including an incorrect item, an incorrect strength, or a missing item
• A material defect in a product that is still unopened and in its original sealed condition
• Damage that occurred in transit and is reported within the window in Section 4
• A package lost in transit or stolen after delivery, where shipment protection was added when the order was confirmed — the “Lost, Delayed, or Damaged Packages” section of the Shipping Policy controls those claims

Where shipment protection was not purchased, risk of loss passes to the customer when the package is tendered to the carrier, and a transit-loss claim must be made directly with the carrier. DRS Peptide will supply the order and tracking records reasonably needed to support that claim.

Inspect every package promptly on arrival. Report the following within the stated window, measured from the carrier’s delivery scan unless otherwise noted:

Failure to report a reasonably discoverable issue within the applicable window may result in denial of the claim, including where shipment protection was purchased.

Send claims on WhatsApp (+1 (416) 278 9419) or to hello@drpep.fit within the applicable window, including:

• The order number and, where transit is involved, the tracking number
• The item affected and the lot number shown on the pen label
• A description of the issue and when it was discovered
• Clear photographs of the outer packaging, the shipping label, and the product as received

DRS Peptide may request video, storage details, carrier records, a signed statement, a police report for a theft claim, or return of the product for inspection before reaching a decision. Receiving or reviewing a claim does not constitute an admission of fault.

Where a return is authorized, DRS Peptide provides return instructions and, for a verified DRS Peptide error, a prepaid return label. Where the return does not arise from a DRS Peptide error, return shipping is the customer’s responsibility.

Authorized returns must arrive unopened, in original sealed condition, with all packaging, labels, and documentation intact. A returned item that arrives opened, punctured, relabeled, or repackaged is not eligible for a refund or credit.

An approved claim is resolved, at DRS Peptide’s discretion, by replacement of the affected item, store credit, or a refund to the original payment method.

A replacement is subject to stock and batch availability. Where a replacement is unavailable, store credit or a refund is offered instead.

Where only part of an order is affected, the resolution applies to the affected item or items only.

Refunds are issued only to the original payment method used for the order. DRS Peptide does not refund to cash, to a different card, or to a third-party account.

Approved refunds are submitted promptly, generally within 5 business days of approval. The time a refund then takes to appear on a statement is controlled by the card issuer or bank, and is commonly a further 5 to 10 business days.

Shipment protection charges are non-refundable once an order has shipped. Original shipping charges are refunded only where an entire order is cancelled before fulfillment begins, or where the whole order is the subject of a verified DRS Peptide error.

A cancellation may be requested before fulfillment begins by emailing hello@drpep.fit with the order number. Once fulfillment has begun or a shipping label has been created, an order generally cannot be cancelled, modified, combined, split, or redirected.

DRS Peptide may cancel an order in whole or in part and refund it in full for reasons including stock availability, payment verification, fraud screening, eligibility review, a pricing or listing error, or a shipping restriction.

If a partial refund or item cancellation reduces an order below a free-shipping threshold, DRS Peptide may deduct the applicable shipping charge from the refund.

Packages returned to DRS Peptide because of an incorrect or incomplete address supplied by the customer, refusal of delivery, or failure to retrieve the package are not eligible for a refund of shipping charges.

Any refund of product value in those circumstances is at DRS Peptide’s discretion, and is net of shipping, handling, and return costs actually incurred. Reshipment requires payment of a new shipping charge.

If you believe a charge is incorrect, contact hello@drpep.fit first so DRS Peptide has a reasonable opportunity to investigate and resolve the issue.

Nothing here eliminates any non-waivable right to dispute a transaction with your card issuer. Chargeback conduct, the records DRS Peptide may submit in response, and the consequences of abuse are governed by the DRS Peptide Terms & Conditions.

DRS Peptide may update this Refund and Return Policy to reflect changes in its operations, carriers, or legal obligations. Updates become effective when posted with a revised “Last Updated” date and apply to orders placed after that date.

Return, replacement, and refund requests may be submitted to:

• DRS Peptide
• Email: hello@drpep.fit
• Website: https://drpep.fit